Our Terms of Business should be read in conjunction with your PPI Reclaim Agreement. The information in these pages may help you understand the service we will provide to you whilst we process your PPI reclaim with MoneySave Solutions.
MoneySave Solutions is a trading style of Pentagon (UK) Limited. We are only servicing existing clients that have already signed a PPI Reclaim agreement with us. We have been providing claims management services since June 2012.
Pentagon (UK) Limited is authorised and regulated by the Financial Conduct Authority (FCA), specifically in respect of Payment Protection Insurance reclaims. Our status can be checked at https://register.fca.org.uk/ using Firm Reference Number 308066.
Payment Protection Insurance, also called loan protection and commonly known by the initials PPI, covers debt repayment on loans, mortgages and credit cards in specific circumstances such as redundancy or sickness.
You may have more recently been written to by a current or historic lender regarding an “Unfair Relationship” under Section 140A of the Consumer Credit Act 1974. This relates to the “Plevin vs Paragon Personal Finance Limited” Supreme Court case and the subsequent Financial Conduct Authority (FCA) instructions to sellers of payment protection insurance products.
The current FCA campaign features Arnold Schwarzenegger’s animatronic head and urges consumers to make a decision on whether or not to complain about mis-sold PPI by the 29 August 2019 deadline. We would strongly encourage you to do this well before the deadline if you haven’t done so already. Claims management firms themselves became subject to FCA regulations from April 2019.
An “Unfair Relationship” may have arisen because of the sale of a previously established PPI policy and the fact that the commission payments from the insurer to the lender were not properly disclosed to you at the time of the sale.
You can present your claims for free, either to the person against whom you wish to complain or to the Financial Ombudsman Service or a statutory compensation scheme like the Financial Services Compensation Scheme (FSCS). This may involve re-commencing your claim. Remember that the deadline for all PPI claims will stop on the 29 August 2019, so it is important that you make your claims before that date. This link may be useful if you are considering this option - https://www.fca.org.uk/ppi/.
Our experience is that our existing clients have, on average, over seven (7) unsecured creditors and that when they make use of our PPI Reclaim Services they make a claim against several of these creditors for mis-selling of PPI or Unfair Relationship on accounts that haven’t yet been settled (i.e. they are still making loan repayments and sometimes insurance premium payments). Our commitment is to only pursue a claim where it is in your best interests to do so, including obtaining proof that a PPI sale occurred.
It is our experience that some clients that we speak to for a PPI Review have not repaid loans in full and that compensation may not be ‘cash in hand’, but can also take the form of:
• A reduction in the balance outstanding
• A reduction in future repayment instalments
• A reduction in debt arrears
As a directly authorised business under the supervision of the Financial Conduct Authority (FCA), we are committed to treating customers fairly. We have recognised that many of our clients have taken out PPI insurance without realising it, needing it, wanting it or being eligible to claim under it. As part of our commitment to getting the best possible resolution, MoneySave Solutions will seek to recover your premium payments, with interest, as compensation.
You have a right to cancel your PPI Reclaim Agreement at any time.
We have a duty of care to act in your best interests and our complaint policy includes redress to the Financial Ombudsman Service should you be unhappy with our services.